Our Performance Indicators by Capital Elements

2021 2022 Asset Growth 44.11% 66.90% Loan Growth 35.93% 62.71% Commercial Loan Growth 42.67% 68.21% Retail Loan Growth 16.19% 42.91% Deposit Growth 42.72% 90.83% Net Fee-Commission Income Growth 32.59% 139.77% Non-Performing Loan Ratio 3.09% 2.13% Non-Deposit Sources/ Total Liabilities 18.11% 13.36% Capital Adequacy Ratio 14.85% 15.19% Other Operational Expenditures/Operational Income 34.75% 18.05% 2021 2022 Total Number of Employees 16,929 16,961 Newly-Recruited Employees 624 659 Employee Turnover Rate 1.69 √ 2.89 √ Ratio of Female Employees 50.51 √ 50.51 √ Average Year of Seniority 10.51 √ 11.11 √ Average Training Hours per Employee 33.32 √ 46.54 √ Share of Online Training in Total Training Hours: 66.84% √ 74.20% √ Number of Employees Attending Information Security Training 12,830 15,680 2021 2022 Number of Branches 940 949 Number of ATMs 4,162 4,148 ATMs for Barrier-Free Life 4,035 4,124 Share of Transactions from ADCs 96.27% 97.20% 2021 2022 Customers Acquired Remotely 79,257 150,547 Share of Digital Channels in Total Transactions 87.40% 90.03% Number of ATM Transactions 210,810,321 230,780,956 Number of Cardless ATM Transactions 15,953,300 22,730,596 Number of ATM Transactions Made with QR Code 11,814,548 17,147,787 2021 2022 Total Number of Active Customers 20.9 million 26.4 million Rate of Resolved Complaints 98% 91.80% Number of Events 104 126 Number of Mechatronics, Mind Games, and Artificial Intelligence Workshops 54 54 Awards Receive in Year 49 50 2021 2022 Tüketilen Kâğıt Miktarı 672 Ton 1.092 Ton ISO 14001 Belgeli Toplam Yerleşke Sayısı Tüm Banka Lokasyonları Tüm Banka Lokasyonları Finanse Edilen Yenilenebilir Enerji Projesi Adedi 22 √ 80 √ Scope 1+2 Emissions (ton CO 2 e) 18.202 √ 12.937 √

√ It has been subjected to limited assurance by the Independent Audit Firm.

GRI 2-22, 2-29, 3-1