Becoming a Remote Customer with VakıfBank Mobile

This text has been prepared by T. Vakıflar Bankası T.A.O. ('VakıfBank') in its capacity as the data controller, in accordance with Article 10 of Law No. 6698 on the Protection of Personal Data ('Law'), the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform ('Communiqué'), and the Guide on Cookie Practices ('Guide').
What is a Cookie?
A cookie is a type of identification file given to the visitors' computers or mobile devices by websites, in the form of small-sized data files. It enables the recognition of computers when the website is visited again. Websites, by reading these data files created by users when they first connect, gain the ability to work more efficiently, quickly recognize the users, and load user settings such as site language in a fast manner during subsequent visits. The use of these technologies is conducted in compliance with the legislation to which we are subject, primarily Law No. 6698 on the Protection of Personal Data ('PDPL').

Cookies help the website remember information about your visit (e.g., your preferred language and other settings). They can provide convenience on your next visit and make the site more practical and faster for you.

Through this Cookie Policy, we aim to provide information to members/visitors ('Data Subjects') on the purposes for which we use cookies during the administration of VakıfBank's websites and the types of cookies used, as well as how you can manage these cookies concerning the processing of personal data obtained during the use of cookies.

For detailed information on the processing of your personal data, you can read Clarification Text On The Protection And Processing Of Personal Data Of Turkiye Vakiflar Bankasi Turk Anonim Ortakligi

What Are the Types of Cookies?
Cookies are categorized into temporary and permanent cookies based on their validity periods. Temporary cookies are data files that are generated during a user's visit to a website, storing the user's preferences during that visit and automatically deleting when the visit ends and the user leaves the site. Temporary cookies are data files that are generated during a user's visit to a website, storing the user's preferences during that visit and automatically deleting when the visit ends and the user leaves the site. The user preferences stored in this data file are read from it quickly during the user's next connection and are loaded, enabling the user to have a faster and more efficient website experience.

In VakıfBank websites and mobile applications, both temporary and persistent cookies can be used for the following purposes:

Ensuring site security management; for instance, avoiding the need for logged-in users to re-enter their passwords when visiting different pages on the site during the same session.
Ensuring the functions of the site or application work as intended; for example, remembering the user's username or search queries on their next visit to the site.
Monitoring and maintaining the performance of the site or application at a high level; these are cookies that collect information about page visit intervals, potential error messages, and the total time users spend on the respective pages, in addition to user behavior on the site, to enhance the performance of the bank's website.
Saving time for users by remembering their preferences; for instance, displaying pages or icons related to visitors' areas of interest based on the pages and products they have viewed.

Are Cookies Mandatory?
Internet browsers on computers or mobile devices allow cookies by default. These cookie settings enable websites to utilize this feature to enhance the user's experience. Users can adjust their cookie settings or completely block cookie usage through methods that differ according to the type of internet browser on their devices. The method for changing the selection of cookie usage varies depending on the type of browser and can be learned from the respective service provider when requested.

Similar to cookies used on other websites, users of VakıfBank have the option to selectively or entirely block the use of cookies when they so choose. However, the majority of our cookies are designed to ensure the proper functioning of the website or application, and blocking them may lead to the disruption of certain functions. Therefore, it is not recommended.

Cookies Used on Our Website
The types of cookies used on our website are as follows.
Essential Cookies
The use of a certain type of cookies is required for the proper functioning of our site. For example, the identity verification cookies that come into play when you log in to our website ensure that your session remains active as you navigate from one page to another on our site.

Other Cookies
Functionality and Preference Cookies
These cookies enhance the personalization of services provided on our site for you by recalling your preferences and selections.
Performance and Analysis Cookies
Through these cookies, we can analyze your use of our site and its performance, enabling us to improve the services we provide to you.
Targeting or Advertising Cookies
We do not use cookies for product and service promotion or marketing activities on our website.
Do VakıfBank Cookies Store My Confidential Information?
VakıfBank does not store users' confidential information through cookies. Cookies solely contain information pertaining to your browsing history and do not access files stored on your computer or mobile device.
How can cookie preferences be controlled?
Cookie use is predefined in many browsers. Users can change this selection status in the browser settings. Therefore, the user can also delete existing cookies and refuse the storage of future cookie uses. So, if cookie use is canceled, it may not be possible to benefit from some features in the Bank's systems.

Changing the cookie use selection method varies depending on the browser type, and the methods for some service providers are as follows.

Google Chrome	By clicking on the "lock sign" in the address section of your browser, you can allow or block cookies from the "cookies" tab.
Internet Explorer	By clicking on the security tab in the "Tools" section at the top right of your browser, you can manage cookies as "allow" or "do not allow".
Mozilla Firefox	Click on the "open menu" tab in the upper right corner of your browser. By clicking on the "Options" image, you can manage cookies using the "Privacy and Security" button.
Opera	By selecting "Advanced" in the "Preferences" section of your browser, you can manage cookies in the "cookies" section.
Safari	Select the "Safari" tab from the "Settings" section of your mobile phone and you can manage all your cookies from the "Privacy and Security" section.

What are the Rights of the Data Subject?
Pursuant to Article 11 of PDP Law, you may make requests regarding the following issues regarding your personal data by applying to our Bank:

a. To learn whether personal data is being processed,
b. If personal data has been processed, to request information about it,
c. To learn the purpose of processing personal data and whether it is being used for that purpose,
d. To learn the third parties to whom personal data is transferred, whether domestically or abroad,
e. To request the correction of personal data if it is incomplete or incorrect and, in this context, to request the notification of this correction to the third parties to whom personal data has been transferred,
f. To request the deletion, destruction, or anonymization of personal data if the reasons requiring processing have ceased and, in this context, to request the notification of this process to the third parties to whom personal data has been transferred,
g. To object to an adverse result arising from the analysis of processed data exclusively through automated systems,
h. To request compensation for the damages you incur as a result of the unlawful processing of your personal data.

You may convey your requests pertaining to the aforementioned rights through the 'Personal Data Subject Application Form,' accompanied by identity verification documents. These can be submitted either in person at our branches or through a notary. Alternatively, you can send them securely with an electronic signature to the address 'Finanskent Mahallesi Finans Caddesi No:40/1 Ümraniye/İstanbul' or to the email address vakifbanktao@hs01.kep.tr Our Bank will finalize your application requests free of charge within 30 (thirty) days at the latest, depending on the nature of the request, in compliance with Article 13 of the PPD Law. In case the request is rejected, the reason(s) for the rejection shall be notified to you in writing or electronically.
Application address :
Türkiye Vakıflar Bankası T.A.O.
Finanskent Mahallesi Finans Caddesi No:40/1 Ümraniye/İstanbul
Phone: +90 216 724 10 00
Fax: +90 216 724 39 09
Bank's Registered Electronic Mail (KEP) address: vakifbanktao@hs01.kep.tr

Becoming a retail, SME, or corporate customer with VakıfBank Mobile is very easy

with VakıfBank Mobile, you can easily become a VakıfBank customer without going to the branch.

By downloading VakıfBank Mobile, you can become our customer easily from anywhere without going to the branch. Complete your transactions by having a video call with your customer representative via VakıfBank Mobile and start enjoying the privileges of being a VakıfBank customer right away.

No Need to Visit a Branch to Become a Retail Customer

Simply download VakıfBank Mobile and become a VakıfBank customer from anywhere without waiting for a courier to sign documents.

You can remotely become a customer and start benefiting from our banking services by having a video call with your customer representative through VakıfBank Mobile. Follow the steps below to become a remote customer.

Download VakıfBank Mobile.
Click the "Become a VakıfBank Customer" button.

If you have a Turkish ID Card;

Select "Turkish ID card" (Your identity information will be automatically transferred.)
Enter the mobile phone number you will use with our bank.
Scan the chip of your Turkish ID card using an NFC* (Near Field Communication) compatible mobile phone.
Enter your personal information (profession, address, etc.).
Keep your ID card with you during the video call with the customer representative. (You can request to connect with a customer representative who knows sign language if needed.)
You can connect with customer representatives for a video call 24/7.
On the screen you will be directed to, set your Digital Password.
Activate VakıfBank Mobile with your password. (At the same time, a Current TL account will be opened at the branch you selected.)
Congratulations. You are now a VakıfBank customer.

* Even if your mobile phone does not have NFC (Near Field Communication) capability, you can still proceed with the "Become a Customer via Money Transfer" step. You can easily become a customer by transferring at least 1 TRY from your other bank account to our bank account.

If you have a National ID Card (Nüfus Cüzdanı);

After selecting the ID type "Population Card," enter your ID and personal information (profession, address, etc.).
Select the address where the courier will contact you.
The courier company will get in touch with you.
Show your ID to the courier during the visit.
You will be informed via SMS throughout the courier process.
You will become a VakıfBank customer with a signature during the VakıfBank Instant Bankomat Card delivery. (At the same time, a Non-Interest TL account will be opened at the branch you selected.)
Complete your VakıfBank Internet Banking and VakıfBank Mobile activation with the Digital Password sent to your mobile phone.

Detailed Information

The fee exemption for money transfers made via VakıfBank Mobile and Internet Banking, including wire transfers, EFT and FAST transactions, will remain in effect until December 31, 2025.
You can open an Advantageous Introductory Interest Rate Account via VakıfBank Mobile by navigating to Accounts > Time Deposit > Open Time Deposit Account, or through VakıfBank Internet Banking under Accounts > Time Deposit Accounts > Open Time Deposit. Alternatively, you may also open the account by visiting one of our branches. Click here for details about our deposit Click here for details about our deposit campaign.
VakıfBank reserves the right to make changes in campaign conditions.

No need for Tradesmen and SMEs to Visit a Branch to Become a Customer

Simply download VakıfBank Mobile and become a VakıfBank customer from anywhere without waiting for a courier to sign documents.
You can remotely become a customer and start benefiting from our banking services by having a video call with your customer representative through VakıfBank Mobile. Follow the steps below to become a remote customer.

Download VakıfBank Mobile.
Click on the "Become a VakıfBank Customer" button.

If you have a Turkish ID Card;

Select "Turkish ID card" (Your identity information will be automatically transferred.)
Enter the mobile phone number you will use with our bank.
Scan the chip of your Turkish ID card using an NFC* (Near Field Communication) compatible mobile phone.
Enter your personal information (profession, address, etc.).
Keep your ID card with you during the video call with the customer representative. (You can request to connect with a customer representative who knows sign language if needed.)
You can connect with customer representatives for a video call 24/7.
On the screen you will be directed to, set your Digital Password.
Activate VakıfBank Mobile with your password. (At the same time, a Current TL account will be opened at the branch you selected.)
Congratulations. You are now a VakıfBank customer.

If you have a National ID Card (Nüfus Cüzdanı);

After selecting the ID type "Population Card," enter your ID and personal information (profession, address, etc.).
Select the address where the courier will contact you.
The courier company will get in touch with you.
Show your ID to the courier during the visit.
You will be informed via SMS throughout the courier process.
You will become a VakıfBank customer with a signature during the VakıfBank Instant Bankomat Card delivery. (At the same time, a Non-Interest TL account will be opened at the branch you selected.)
Complete your VakıfBank Internet Banking and VakıfBank Mobile activation with the Digital Password sent to your mobile phone.

Detailed Information

The fee exemption for money transfers made via VakıfBank Mobile and Internet Banking, including wire transfers, EFT and FAST transactions, will remain in effect until December 31, 2025.
You can open an Advantageous Introductory Interest Rate Account via VakıfBank Mobile by navigating to Accounts > Time Deposit > Open Time Deposit Account, or through VakıfBank Internet Banking under Accounts > Time Deposit Accounts > Open Time Deposit. Alternatively, you may also open the account by visiting one of our branches. Click here for details about our deposit Click here for details about our deposit campaign.
VakıfBank reserves the right to make changes in campaign conditions.

No Need for Legal Entities to Visit a Branch to Become a Customer

Download VakıfBank Mobile now and easily become a VakıfBank customer from anywhere — no need to visit a branch.

Start a video call with your customer representative via VakıfBank Mobile and become a corporate customer remotely to begin using our banking services.

Download VakıfBank Mobile.
On the login screen of VakıfBank Mobile, tap the “Become a VakıfBank Customer” button under the “Commercial” tab.
Select Turkish Republic ID Card and fill in your Company Tax Number and Authorized Person’s ID Information.
Provide your Company Activity Details (e.g., place of incorporation, turnover, etc.).
Enter your Company Contact and Address Information (phone number, email, address, etc.).
Select your Portfolio Branch, review and approve the agreements to proceed.
Scan your Turkish Republic ID Card (your identity information will be transferred automatically).
Take a photo of yourself as prompted.
Keep your ID card with you during the video call with the customer representative. (You may request to speak with a representative fluent in sign language.)
Video calls with our customer representatives are available 24/7.
On the next screen, set your Digital Password.
Congratulations! You are now a VakıfBank customer.

**The fee exemption for money transfers made via VakıfBank Mobile and Internet Banking, including wire transfers, EFT and FAST transactions, will remain in effect until December 31, 2025.