Our Performance Indicators by Capital Elements

2020 2021 Asset Growth 66.63% 44.11% Loan Growth 53.59% 35.93% Commercial Loan Growth 50.35% 42.67% Retail Loan Growth 63.97% 16.19% Deposit Growth 64.61% 42.72% Net Fee-Commission Income Growth -14.67% 32.59% Non-Performing Loan Ratio 3.97% 3.09% Non-Deposit Sources/ Total Liabilities 16.02% 18.11% Capital Adequacy Ratio 16.44% 14.85% Other Operational Expenditures/Operational Income 30.72% 34.75% 2020 2021 Total Number of Employees 16,748 16,929 Newly-Recruited Employees 370 624 Employee Turnover Rate 1.65 1.69 √ Ratio of Female Employees 50.62 50.51 √ Average Year of Seniority 9.97 10.51 √ Average Training Hours per Employee 46.97 33.32 √ Share of Digital Trainings in Total Hours of Education 79.15% 66.84% √ Number of Employees Attending Information Security Training 450 12,830 2020 2021 Number of Branches 936 940 Number of ATMs 4,247 4,162 ATMs for Barrier-Free Life 3,978 4,035 Share of Transactions from ADCs 95.92% 96.27% 2020 2021 Number of Mobile Banking Customers 6,982,828 8,250,461 Share of Digital Channels in Total Transactions 86.16% 87.40% Number of Cardless ATM Transactions 12,367,584 15,953,300 Volume of Cardless ATM Transactions 10,144,819,241 12,684,470,322 Number of transactions made with QR Code 7,663,379 11,814,548 2020 2021 Total Number of Active Customers 20,9 million 20,9 million Rate of Received/Resolved Complaints 99% 98% Number of Events 42 104 Number of Mechatronics, Mind Games and Artificial Intelligence Workshops 54 54 Awards Receive in Year 18 49 2020 2021 Amount of Paper Used 383 Tons 672 Tons Total Locations Holding ISO 14001 Certificates All Bank Locations All Bank Locations Energy Consumption Per Employee Energy Consumption Per Employee Number of Renewable Energy Projects Financed 28 22 √ Scope 1+2 Emissions 36.726 Tons 18,202 Tons √

√ It has been subjected to limited assurance by the Independent Audit Firm.